Privacy Policy

Last updated: December 18, 2025

1. Introduction

SHOUT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username and password)
• Payment information (processed securely through our payment providers)
• Profile information (profile picture, preferences)
• Communication data (messages, reviews, feedback)

2.2 Automatically Collected Information

When you use our Platform, we automatically collect certain information, including:

• Device information (browser type, operating system)
• IP address and location data
• Usage data (pages visited, time spent, clicks)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your comments, questions, and requests
• Monitor and analyze usage and trends
• Detect, investigate, and prevent fraudulent transactions
• Personalize your experience on our Platform

4. Information Sharing

We may share your information in the following circumstances:

• With Vendors: When you make a booking or purchase, we share necessary information with the relevant Vendor
• Service Providers: We may share information with third-party service providers who perform services on our behalf
• Legal Requirements: We may disclose information if required by law or in response to legal process
• Business Transfers: In connection with any merger, sale, or acquisition of our business

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request that we correct inaccurate information
• Deletion: Request that we delete your personal information
• Opt-out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

7. Cookies

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our Platform.

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Singapore. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@shout.sg
• Follow us on our social media channels for updates